Planning Your Visit
Sixty-six foot ceilings, scarlet carpet, teakwood, and travertine marble greet visitors to Jones Hall, the home of the Houston Symphony. Located at 615 Louisiana Street in the heart of Houston’s downtown Theater District, our theater has a uniquely-designed movable ceiling that enables the auditorium to literally shrink or expand from 2,167 to 2,912 seats.
Ticket FAQs: Use this link for detailed ticket policies and information.
We open doors one hour before the start of each performance. We recommend arriving no later than 30 minutes prior to concert start time.
Absolutely. The safety of our patrons is of the utmost importance to us. If you would like a security escort to your car, simply notify any usher or our front of house manager, and we will happily arrange this for you.
The Patron Services Center is open Monday through Saturday, from 12 noon to 6 p.m., at its location in the courtyard of Jones Hall or by phone at 713.224.7575.
We recommend patrons elect to have their tickets electronically delivered via email. These tickets may be scanned directly from a mobile device or printed from home. Alternatively, tickets purchased in advance of a performance can be mailed.
Street-level entrances provide access to the main lobby from Louisiana Street and the side entrance on Texas Avenue. The courtyard entrance is accessible through the tunnel from the Theater District Parking Garage.
Restrooms in Jones Hall are located throughout the building, including the courtyard, mezzanine, and balcony levels.
CONCERT ETIQUETTE, SEATING AND SOCIAL MEDIA
We want your concert experience to be as relaxing and enjoyable as possible. You will see patrons in formal attire, business casual, and everything in between.
Unfortunately, we do not allow cameras or any audio or recording devices during a performance. Photography, cameras or any audio or visual recordings of performances is strictly prohibited.
Though we encourage the use of social media before or after a performance, patrons may not use their phones during a performance.
Each performance typically allows for late seating, which is scheduled in intervals and determined by the conductor. Our ushers and front of house staff will instruct you on when late seating is allowed.
Currently, the Encore Café and in-hall bars are open sor Symphony performances, and food and drink will be permitted in bar areas. Food and drinks are not permitted inside the auditorium.
For Classical Series performances, holding applause between movements is considered respectful of the performers’ concentration and mindful of musical continuity. The conductor generally signals when a piece is over by putting his or her arms down and turning to the audience.
Children ages 6 and up are welcome to all Classical, Bank of America POPS, and Symphony Special concerts. Children of all ages are welcome at Family Series performances. Children must have a ticket for all ticketed events.
Unfortunately, we are unable to accommodate requests for autographs. However, patrons are allowed to wait outside at the stage door on Texas Ave.
THE PATRON EXPERIENCE
Prelude is currently presented live in hall and also on Zoom.
- In -hall Prelude: Pre-concert discussions are held in Jones Hall prior to each Classical Series concert on Friday and Saturdays at 7:15 p.m., and Sundays at 1:45 p.m.
- Zoom Prelude: Livestream ticket holders get a link to learn more about the musicians and the night’s repertoire, Saturdays at 7:30 p.m.
Prelude sometimes features guest artists and members of the orchestra. Livestream ticket holders get a link to learn more about the musicians and the night’s repertoire.
You may purchase Houston Symphony recordings online using the link below.
The Encore Café and in-hall bars have light refreshments for purchase.
Alternatively, if you would like to eat outside of the hall, you may visit nearby restaurants and cafes (e.g. Birraporetti’s, Perbacco, the Lancaster Hotel Bistro, as well as many options along Main St. and in the GreenStreet Downtown development).
Wheelchair-accessible seats within Jones Hall are available. For help with ticket purchases including buying wheelchair-accessible seats, please contact our Patron Services Center at 713.224.7575, 12 noon–6 p.m., Monday–Saturday.
Houston First Corporation offers free access to Aira, an app and optional wearable device to aid blind and low-vision people conduct tasks and navigate public spaces with enhanced ease and independence.
In an effort to increase accessibility, Houston First has partnered with Aira to cover the cost of any minutes used through the service within Jones Hall for the Performing Arts.
CONCERT SERIES AND PROGRAMMING
As part of our mission to be relevant and accessible to all audiences, we offer the following concert series:
- Classical Series: 18 concert weekends led by Music Director Andrés Orozco-Estrada
- Bank of America POPS Series: 9 concert weekends led by Principal POPS Conductor Steven Reineke
- BBVA Family Series: 4 concerts on Saturday mornings led by Associate Conductor Robert Franz
Our specials are typically one- or two-night events and are not part of subscription packages.
Health & Safety Update:
We recognize that some patrons may not feel comfortable attending in person at this time, and we are committed to bringing live music to you, wherever you are. Livestream packages are available for each concert series. Browse livestream packages
Classical, POPS, and Family performances are programmed during the season, from September to May. We typically offer FREE Neighborhood Concerts in June, as well as our annual ExxonMobil Summer Symphony Nights at Miller Outdoor Theatre.
We’re proud to offer a wide assortment of programs for all audiences each season, including classical music, classic rock, movies on the big screen, video game music—and everything in between! Film with live orchestra (e.g.,Harry Potter, Raiders of the Lost Ark) and “Music of” (e.g., Prince, Led Zeppelin) programs may be presented throughout the season and in the summer. Check our concert calendar, and be sure to join our email list for the most up-to-date concert information!
It’s important that we maintain accurate records of your contact information. If anything changes, please notify our Patron Services Center by calling 713.224.7575 during operating hours: Monday–Saturday, 12 noon–6 p.m.